Frequently Asked Questions (FAQ)

1. When will my order ship?

We process and ship all orders within 1–2 business days. You will receive a confirmation email with tracking details once your order is on its way.

2. How long does shipping take?

Standard shipping within the USA typically takes 3–7 business days. Delivery times may vary depending on your location and the shipping carrier.

3. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding to more countries soon.

4. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receiving it. Items must be unused and in original packaging.

5. How do I start a return?

To start a return, please contact us with your order number and reason for return. Our support team will guide you through the process.

6. Can I cancel or change my order?

We try to process orders quickly, but if you contact us within 12 hours of placing your order, we’ll do our best to make changes or cancel it before shipping.

7. What if my item arrives damaged or incorrect?

We're sorry! Please contact us immediately with a photo of the damaged or incorrect item, and we’ll make it right.

8. How can I contact you?

You can reach us anytime at Urmatllc@gmail.com or through our Contact Us page. We usually respond within 24 hours.

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